Shipping policy

Shipping Policy

Effective Date: 01/06/2023

Thank you for shopping at mygifteee.com. We are committed to providing you with an enjoyable shopping experience and ensuring that your orders are delivered in a timely and efficient manner. This Shipping Policy outlines important information about our shipping procedures, including delivery times, costs, and restrictions.

Order Processing Time:

Upon receiving your order, we will strive to process and ship it within 2 business days. Please note that processing time may be subject to variations during peak seasons and promotional periods. We will make every effort to notify you in advance of any delays that may occur.

Shipping Methods and Carriers:

We utilize reputable shipping carriers to ensure the safe and prompt delivery of your orders. With the available shipping partner, we will select the preferred method that best suits your needs. 

Shipping Costs:

Shipping costs might vary based on the destination, weight, and dimensions of the package, as well as the chosen shipping method. The shipping cost will be calculated and displayed at the checkout page before you finalize your order.

Estimated Delivery Time:

The estimated delivery time is calculated based on the shipping method, the destination, and the carrier's service level. Please note that delivery times are estimates and not guaranteed. Factors beyond our control, such as customs procedures and unforeseen delays, may affect the actual delivery time. We will provide you with a tracking number for your order, allowing you to monitor its progress.

Order Tracking:

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the carrier's website. Please allow some time for the tracking information to be updated after receiving the tracking number.

Lost or Damaged Shipments:

While we strive to ensure that your orders arrive in perfect condition, unforeseen circumstances may sometimes result in lost or damaged shipments. In such cases, please contact our customer support team as soon as possible. We will work with you and the shipping carrier to resolve the issue and arrange for a replacement or refund, as appropriate.

Change of Shipping Address:

If you need to change the shipping address for an order that has not yet been shipped, please contact our customer support team immediately. We will do our best to accommodate your request, but please note that changes to the shipping address may cause delays in delivery.

Shipping Restrictions:

Certain products may be subject to shipping restrictions due to legal or logistical reasons. If any such restrictions apply to your order, we will notify you promptly and work with you to find a suitable solution.

Cancellation Policy

At MyGifteee, we strive to provide the best customer service and ensure your complete satisfaction. We understand that circumstances may arise where you need to cancel your order. Please carefully read and understand our cancellation policy outlined below:

Order Cancellation Window:

You can cancel your order within 24 hours of placing it. After this time frame, cancellation requests may not be accepted.

For personalized or customized items, cancellation requests must be made within 12 hours of placing the order due to the nature of these products.

How to Request a Cancellation:

  • To cancel your order, please contact our customer support team via email or phone as soon as possible.
  • Provide your order details, including the order number, your name, and contact information.

Refunds for Cancellations:

  • If your cancellation request is made within the specified time frames mentioned above, we will process a refund for the full amount paid.
  • Refunds will be issued to the original payment method used during the order placement process.
  • Please note that it may take several business days for the refund to reflect in your account, depending on your bank or payment provider.

Exceptions:

  • Some products may not be eligible for cancellation once the order has been processed or shipped. In such cases, the cancellation request may be declined, and the order will proceed to be delivered.
  • Customized or personalized items may not be eligible for cancellation once production has started. If this is the case, our customer support team will inform you accordingly.

Changes to Orders:

  • We understand that you may need to make changes to your order after it has been placed. Please contact our customer support team as soon as possible with your requested changes, and we will do our best to accommodate them.
  • However, please note that changes to personalized or customized items may not be possible once production has started.

We recommend reviewing your order details carefully before submitting your order to avoid the need for cancellations or changes. Our team is dedicated to assisting you throughout the process and providing any necessary support.

If you have any questions or require further clarification regarding our cancellation policy, please don't hesitate to reach out to our customer support team.